Hello, I'm Apoorv Anand.
I bridge the gap between complex technology and customer success.
About Me
A results-oriented and adaptable technical professional with 2+ years of experience spanning customer-centric engineering, technical support, and full-stack web development. Proven ability to manage high-value client relationships, design effective technical solutions, and troubleshoot complex software and hardware challenges. I am passionate about leveraging my unique blend of deep product expertise, client advocacy, and hands-on development skills to drive customer success and product adoption.
Core Competencies
This section provides a visual and detailed breakdown of my capabilities. The radar chart highlights the balance between my client-facing and technical development skills, offering a quick overview of my core strengths. Below, you'll find a more granular look at the specific technologies and tools I work with, demonstrating my hands-on proficiency in each area.
Frontend Development
React.js
90%JavaScript (ES6+)
95%HTML5 & CSS3 / Tailwind
95%Responsive Design
90%UI/UX Principles
85%Backend Development
Python
80%Node.js / Express
70%REST APIs
85%SQL / NoSQL Databases
75%Blockchain / Solidity
75%Tools & Platforms
Git & GitHub
90%CI/CD Pipelines
70%Docker
65%AWS / Cloud Services
60%Soft Skills
Technical Problem Solving
95%Client Communication
90%Team Collaboration
85%Technical Documentation
85%Technologies & Tools
Career Journey
My professional experience showcases a clear and rapid progression in responsibility and technical scope. The interactive timeline below details my journey at HP Inc., from mastering product-specific support to managing the entire commercial PC portfolio for all named accounts in India. Click on each role to expand and see the key achievements that defined each stage of my growth.
Senior Technical Support Engineer (Team Cheetah)
HP Inc. | Apr 2025 – Present
Selected for an elite team to serve as the lead technical advisor for all of HP's named commercial PC accounts across the Indian market.
Owns the most complex technical escalations for the entire PC product portfolio, driving resolution to ensure high-stakes client retention and business continuity.
Collaborates directly with Level 3 engineering and product management to investigate and document complex bugs.
Technical Support Engineer II
HP Inc. | Jul 2024 – Apr 2025
Managed relationships with key commercial printer accounts like HDFC, SBI, and Bank of Baroda.
Led remote resolution initiatives, improving team efficiency by 25%.
Mentored 5 junior engineers, improving team-wide FCR by 15%.
Technical Support Engineer I
HP Inc. | Dec 2022 – Jul 2024
Served as the primary technical expert for HP's commercial printer line for major enterprise clients.
Performed detailed root cause analysis on client-reported issues, maintaining a high remote resolution rate.
Web3 Developer
Myriad | Jul 2022 – Dec 2022
Developed responsive front-end components for dApps using React.js.
Authored and deployed Solidity smart contracts, demonstrating full-stack development capability.
Personal Projects
These projects showcase my ability to apply technical skills to solve real-world problems. Each project demonstrates different aspects of my development capabilities and problem-solving approach. Click on each project to expand and see detailed information.
KaiBot
Enterprise-Grade SaaS Platform | 2025
A production-ready, multi-tenant SaaS ecosystem architected to revolutionize agency workflows. Features AI-driven conversational agents, autonomous CRM pipelines, and seamless WhatsApp integration.
Tech Stack: Next.js, FastAPI, PostgreSQL, Redis, OpenAI API, Docker, AWS, Stripe.
Key Features: Multi-tenant architecture with isolated workspaces, automated lead qualification, intelligent appointment scheduling, and comprehensive billing/subscription management.
Technical Support Dashboard
CompletedAn internal tool developed to streamline technical support workflows. Features include case tracking, knowledge base integration, and performance analytics. Reduced average case resolution time by 30%.
Education
Click on the timeline dots to explore my educational journey.
B.Tech, Computer Science & Engineering
2022MIT-WPU, Pune